Legal

Refund Policy

Last updated November 3, 2026

Effective date: 3 November 2026

This policy explains when payments made to Contentrain Yazılım Teknolojileri Anonim Şirketi (“Contentrain”, “we”, “us”) for Contentrain Migrate and Contentrain Studio are refunded. It is part of our Terms of Service. Nothing in it limits a right you have under the law that applies to you.

1. How to ask for a refund

Email support@contentrain.io. For Migrate, include the link to your order page or the address of your site. For Studio, include the name of your workspace.
A member of our staff reviews every request and makes the refund. There is no refund button in the products.
The refund goes back through the same channel you paid with. If you paid outside our online checkout, for example against a quote we emailed you, we refund it the same way you paid.
If a Migrate order, or a Migrate order with Studio, was charged twice by mistake, tell us and we refund the duplicate charge.

2. Contentrain Migrate (one-time, per site)

A Migrate order is a one-time payment for one site. Your project is “delivered” when it has been sent to your GitHub repository or made available as a zip.

Before delivery

You can cancel an order that has not been delivered by emailing us, and we refund the whole payment. A refund before delivery is always the whole payment, never a part of it.
If we cannot deliver your project, we refund the whole payment.
If the move finds, after you paid, that your site is a shop, it stops before handing anything over and we refund the whole payment.
If your site turns out to hold more content than your price covers, the move stops before moving anything. You can pay the difference and the move continues, or ask us to refund your order instead.

After delivery

Once your project is delivered, the Migrate fee is not refundable.
A price difference you paid is a separate payment and follows the same rules as the order.

Not a refund

When a stopped move says it “is not counted against your order”, the stopped attempt does not use up your order. No money is returned.
An order you never paid for expires after 7 days. Nothing was charged, so there is nothing to refund.

3. Migrate with Studio

Some Migrate orders include the first year of a Contentrain Studio plan in the same payment.

Before delivery: the refund is the whole payment, Studio included, and the Studio plan that came with the order is withdrawn.
After delivery: the Migrate fee is not refundable. Within 14 days of delivery you can ask for a refund of the unused part of Studio’s first year. Day 15 after delivery and later, no part of it is refundable.
How the Studio refund is calculated: Studio’s share of the payment × the days left in the first year, counted from the day you paid, ÷ 365. Any discount the bundle gave on the Migrate fee is subtracted. If that discount is larger than the result, nothing is refunded.
If your own Studio plan already covered the site, your payment held no Studio share, so nothing is refunded after delivery.
After the first year, the Studio plan follows the subscription rules in section 4.

4. Contentrain Studio subscriptions

You can cancel a paid plan at any time from the billing portal in Studio. The cancellation takes effect at the end of the current billing period (or trial). Your plan stays active until then, and we email you the date.
Fees for a period that has already started are not refunded, in full or in part, except where the law requires it.

5. Contact

Contentrain Yazılım Teknolojileri A.Ş. · support@contentrain.io